What delivery services do you offer?

Delivery times are from the date of dispatch. Prices are as below, regardless of the number of items ordered.

UK Delivery

Delivery Option Time Cost Information
Tracked 48 2-3 Working Days Free (orders over £80) £3.99 (orders under £80) Royal Mail aim to deliver the order in two working days, with a small minority arriving within 3 working days. Services may take longer during bank holiday periods and sale periods.
Tracked 24 1-2 Working Days £4.50 Royal Mail aim to deliver the order in two working days, with a small minority arriving within 2 working days. Services may take longer during bank holiday periods and sale periods.
Next Working Day Delivered Next Working Day 7am – 7pm **(Postcode restrictions apply) £5.95 Order before 3pm to receive your order the Next Working Day (excludes weekends, Bank Holidays and Public Holidays). Deliveries are made anytime between 7am - 7pm, Monday - Friday.
Next Working Day < 12pm Delivered next working day before 12pm **(Postcode restrictions apply) £7.95 Order before 3pm to receive your order the Next Working Day before 12pm (excludes weekends, Bank Holidays and Public Holidays). Deliveries are made anytime between 7am - 12pm, Monday - Friday.
Saturday Delivery Delivered Saturday between 7am - 7pm £7.95 Order before 3pm Friday to receive your order on Saturday. Orders made after 1pm Friday will be delivered the following Saturday, Deliveries are made anytime between 7am - 7pm.

Europe

Delivery Option and Time Cost
Denmark (from) FREE
France (from) FREE
Germany (from) FREE
Ireland (from) FREE
Italy (from) 8 EUR
Norway (from) 100 NOK
Spain (from) FREE
Sweden (from) 100 SEK
Switzerland (from) FREE
Rest of Europe (from) 8.95 GBP
Rest of Eurozone (from) 10 EUR

Rest of World

Delivery Option and Time Cost
Australia (from) FREE
Canada (from) 15 CAD
China (from) 90 CNY
Hong Kong (from) 100 HKD
Japan (from) 1500 JPY
New Zealand (from) 20 NZD
United States (from) FREE
Rest of World (from) 9.95 GBP
Will I have to pay customs or duty on my order?

At checkout we will calculate the required customs duty and taxes applicable to your order. At that point you will be given the option to pre-pay any taxes to ensure a faster delivery. You may choose not to pre pay taxes in which case you may be contacted by customs to pay duty on your order once it arrives in your country.

Can I get Next Day delivery?

Next Day delivery is for mainland UK customers only.

We offer a range of UK next day delivery services. Standard next day delivery can be delivered any time between 7am and 7pm, however we do offer a before 12pm and before 10:30 am service.

The cut off time for Next Day delivery is 3pm, any orders placed after 3pm will be dispatched the next working day.

You will receive a dispatch email as soon as we have processed and dispatched your order containing a tracking number.

Please be aware we only dispatch orders Monday to Friday, any orders placed at the weekend will be dispatched on Monday (excluding public holidays). If you would like your order to be delivered at the weekend, please select Saturday delivery as Next Day delivery is for weekdays only.

Please see “What delivery services do you offer?” in the Delivery section above.

When will my order be shipped?

Our Warehouse team work quickly to dispatch all orders within 1-2 working days.

If you are from the UK and have selected a Next Day delivery service, your order will be dispatched the same working day, if the order is placed before 3pm.

You will receive a dispatch email once your order has been dispatched.

Please be aware we only dispatch orders Monday to Friday, any orders placed at the weekend will be dispatched on Monday (excluding public holidays).

If I place seperate orders, will they be delivered together?

If you order items separately we cannot guarantee that they will be delivered together, in the same parcel.

If you would like your items to be delivered together, you will need to order all the items together in one transaction.

How do I track my order?

UK Customers As soon as the Warehouse has processed your order, you will receive a dispatch email including all the delivery details and tracking information. The tracking number may take up to 24 hours to update, so don’t worry if no information is showing right away.

International Customers International orders are dispatched from our Central hub. You will receive an email from the chosen courier with tracking information 24 hours after your order has been dispatched. Please note for orders dispatched on a Friday you will receive your tracking information email on the following Monday.

What if I am not in when my order arrives?

If you’re not in, your courier driver will either leave your order with a neighbour or in a safe place. If they are unable to do this they will leave you a delivery note with instructions on how to collect your parcel or arrange re-delivery. Your courier may also email or text you to let you know that you missed the delivery.

You may also be able to change the address, depending on the courier.

Can I change my delivery address?

Yes of course, when you are placing the order you can choose a different delivery address to your billing address. We are not able to change your delivery address once you have placed your order.