Returns

Roco Attire Ltd, Astor Road, Salford, M50 1BB, UK

UK CUSTOMERS

Step 1

• Fill out the returns form that came with your order, and mark clearly if you would like a refund or exchange.
• If for any reason you no longer have your returns form, you can download one by clicking here: Returns Form
• Include the returns form with the item(s) you are returning.
• Please note: Products must be returned in their original, unused condition, complete with tags attached. Exchanges can only apply to the same product in a different colour / size.

Step 2

• Return your product(s) within 30 days of receiving your order.
• Use the following link to create a free returns postage label: Create your free returns label.

Step 3

• Once we have received your returned product(s) we will process your return/exchange. We will send you a confirmation email to let you know we have processed your request.
• Remember to keep proof of postage until we have confirmed by email that your return has been processed.
• Exchanges will be dispatched via free standard delivery.

Please note: We do not offer exchanges on international orders. If an exchange is required we recommend that you place a new order and return your existing products for a refund.

Order placed before 28th September 09:00 (BST)

• International returns are processed through our returns hub. First of all click the following link. Returns portal
• Provide your Order ID and Email address
• Follow the on-screen instructions
• Print out the label provided and post your parcel back to us
• EU Right of Withdrawal: If you are an EU customer you have the right to withdraw from your order within 14 days of delivery. If you wish to do so please use the following link. EU Right to Withdrawal Link

Order placed after 28th September 09:00 (BST)

• We are currently in the process of setting up an new international returns portal. Until this is complete we ask our customers to use you local post service to return your items at your cost.
• To ensure the parcel arrives swiftly please ensure the customs documents are filled out clearly stating that the items are returned goods. Roco Attire Ltd. will not be responsible for any return duty / tax costs from incorrectly filled documents.
• EU Right of Withdrawal: If you are an EU customer you have the right to withdraw from your order within 14 days of delivery. If you wish to do so please email help@rococlothing.co.uk specifying that you would like to exercise your right.

• You have 30 Days from receiving your order to return any items, providing they are in their original condition, unworn and unwashed. All items should be returned with the original tags, labels, and suits need to be returned with their original suit bag.
• IMPORTANT: Damaged, worn, washed or altered items, or anything that Roco Clothing believes has been used will NOT be accepted and will be rightfully returned back to you. This includes any items returned outside of the 30 day returns period.
• If an item needs to be returned back to the customer we will request that you pay the cost of postage. For items deliberately returned outside of the returns period, we reserve the right to request payment of any costs incurred by Roco Attire Ltd as a result of not following our returns policy.

• Please inspect your order upon delivery. Any missing, incorrect, faulty or transit-damaged items must be reported within 7 days of receiving your order to allow us to investigate with our warehouse and delivery partners.
• Claims reported after this time may not be accepted where we are unable to verify the issue.
• Please do not use any faulty or incorrect items after finding the fault as we will be unable to provide a refund or exchange.
• Please do not return an incorrect / faulty item before contacting customer service as your return may then be rejected.

• We currently offer free returns to UK customers
• For none UK customers - please note that any duties and taxes to be paid for returned items are the responsibility of the customer.

• UK Customers UK customers can exchange items for a different colour or size.
• International Customers If your address is outside of the UK and you require a different size or colour you will be required to place a new order and return the original items for a refund.

• Exchanges are only applicable to UK customers. International customers will be required to place a new order and send back the original items for a refund
• We ask that you allow up to 15 working days for your exchange to be processed, as soon as we have done this you will receive a confirmation email.
• All exchange items are sent out using our Standard free delivery service, delivery can take 2-3 working days.
• Remember we can only send out your new exchange item once we have received the unwanted item back, so if you are in a rush to receive an exchange item, we advise that you return the unwanted item back for a refund and place a new order.

• Due to an influx of returns we are currently experiencing delays. When your return has been delivered to our warehouse it can take the returns team up to 15 working days to process your return, as soon as we have processed your return you will receive a confirmation email.
• The returns team will then process your refund within 1-2 working days, please allow the following time for the funds to show in your account.
• Debit card refunds can take up to 5 working days.
• Credit card refunds usually show within 10 working days however it may take considerably longer, depending on your provider.
• PayPal refunds can take up to 3 working days.

No, the original postage cost will not be refunded.

No, you will need to return the item in the post.

• Once we have confirmed by email that we have processed your return, we do ask that you allow up to 10 working days for the funds to show in your account, depending on how you paid.
• If after 10 working days the funds are not showing please contact our Customer Service team.

Don’t worry, you can download a new one here: Returns Form