Please note:
We cannot accept your return if any tags have been removed or there are any signs of wear and tear. If you have any issues please email us at: help@roco.co.uk
How do I return an item?

UK Customers

Step 1

Step 2

Step 3

International Customers

Returns Address

Roco Clothing Limited Unit 7 Maple Business Park Bennett Street Manchester M12 5AQ UK

What is your standard returns policy?

You have 30 Days from receiving your order to return any items, providing they are in their original condition, unworn and unwashed. All items should be returned with the original tags, labels, and suits need to be returned with their original suit bag.

IMPORTANT: Damaged, worn, washed or altered items, or anything that Roco Clothing believes has been used will NOT be accepted and will be rightfully returned back to you. This includes any items returned outside of the 30 day returns period.

Is the return postage free?

We currently offer free returns to UK customers through the Royal Mail tracked returns service. To create a label follow the below steps:

  1. Click this link to go to the Royal Mail returns page: Create your label.
  2. Click the "Box / Bag" button, check the measurements and click Yes
  3. You will then need to put your order reference number, the reason for your return and fill out your details.
  4. You will be given a label to print and stick on your parcel. (Don't worry if you don't have a printer, you will be emailed a barcode. If you take this email to the local post office they will print it for you.)
  5. Use the Royal Mail website to search for your nearest drop off point and post the parcel back to us. To find your nearest Royal Mail location you can use the following page: Click here

For none UK customers - please note that any duties and taxes to be paid for returned items are the responsibility of the customer.

Can I exchange an item?

UK Customers UK customers can exchange items for a different colour or size.

International Customers If your address is outside of the UK and you require a different size or colour you will be required to place a new order and return the original items for a refund.

How long do exchanges take?

Exchanges are only applicable to UK customers. International customers will be required to place a new order and send back the original items for a refund

We ask that you allow up to 15 working days for your exchange to be processed, as soon as we have done this you will receive a confirmation email.

All exchange items are sent out using our Standard free delivery service, delivery can take 2-3 working days.

Remember we can only send out your new exchange item once we have received the unwanted item back, so if you are in a rush to receive an exchange item, we advise that you return the unwanted item back for a refund and place a new order.

When will I be refunded

Due to an influx of returns we are currently experiencing delays. When your return has been delivered to our warehouse it can take the returns team up to 15 working days to process your return, as soon as we have processed your return you will receive a confirmation email.

The returns team will then process your refund within 1-2 working days, please allow the following time for the funds to show in your account.

Debit card refunds can take up to 5 working days.

Credit card refunds usually show within 10 working days however it may take considerably longer, depending on your provider.

PayPal refunds can take up to 3 working days.

Will my postage be refunded?

No, the original postage cost will not be refunded.

Can I drop my return off at your warehouse?

No, you will need to return the item in the post.

Help! I've not received my money back?

Once we have confirmed by email that we have processed your return, we do ask that you allow up to 14 days for the funds to show in your account, depending on how you paid.

If after 14 days the funds are not showing please contact our Customer Service team.

Help! I’ve lost my returns form.

UK Customers Don’t worry, you can download a new one here: Returns Form

International Customers International customers do not require a returns form simply log in to our returns portal using the following link and follow the on screen instructions. Returns portal