Ship to:
FREE DELIVERY TO THE UK
ON ORDERS OVER £30
30 DAYS RETURNS POLICY
DEDICATED PORTAL
NEXT DAY DELIVERY £5.95
ORDER BY 12PM (MON - FRI)
SHOP IN YOUR LOCAL CURRENCY
OVER 95 AVAILABLE
FREE RETURNS
TRACKED RETURNS TO THE UK
LOCAL PAYMENT METHODS
OVER 50 AVAILABLE
Shop the wedding collection at Roco Clothing

Shop with Confidence

COVID-19

To help our customers through these difficult times we are relaxing our returns policy and keeping you updated with delivery information. See below for more details.

Read more

UK Lockdown

Service Update

To ensure the safety of our staff and our country we are running our business with a highly reduced workforce.
We are therefore experiencing delays in processing returns and refunds. Please be patient during this period.
Our returns are being processed every day in the order that we we have received them.
Thank you for your patience

For changes to our returns policy during this time please see below.

Don't panic

Our updated returns policy

During the current outbreak we understand that a number of events are being cancelled. However, if your event is due to be re-scheduled please don't panic and send your items back. To help our customers we are introducing changes to our returns policy, these being:


UK Lockdown
Our priority is to make sure that we all do everything we can to prevent the spread of COVID-19.
Your 30 days returns period will begin after the UK (or your country/states) Lockdown has ended.

Please do not risk yours or anyone else's health to return your item to us.
We will be here after the lockdown and will process all of your returns / exchanges / credit notes then.

1 year credit note
For any order returned to us outside of the 30 day returns period we will create a credit note for the full value of your order which will be valid for a full year from the date of your return.

90 days exchanges
For any exchanges required we will increase our returns period to 90 days on all orders placed after 01/01/2020

  • 1 year credit note
  • 90 days exchanges

Business as usual

Delivery Updates

UK Deliveries
All of our UK deliveries are running as normal. However during this period we have reduced the Next Day delivery cut off time to 12pm.


International Deliveries
The majority of all international orders are still running as scheduled. For any countries with interupted services we will keep the below table up-to-date.


CountryStatus
Algeria2 day delays
ArmeniaSuspended
AustriaPartial Suspensions
BulgariaPartial Suspensions
ChinaPartial Suspensions
CyprusPartial Suspensions
ItalyPartial Suspensions
LebanonSuspended
Macau1 day delays
Malta1 day delays
Mongolia7 day delays
Montenegro1 day delays
Phillipines1 day delays
Poland2 day delays
PortugalPartial Suspensions
SpainPartial Suspensions
Taiwan1 day delays
UzbekistanSuspended
×

Don't miss out!

Join the Roco mailing list for 5% off your first order. Plus stay up to date with our latest styles and offers.

Please note that our mailing list operates in line with our Privacy policy. We are commited to protecting the privacy of our customers data.


[ close x ]