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30 DAYS RETURNS POLICY
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COVID-19

To help our customers through these difficult times we are relaxing our returns policy and keeping you updated with delivery information. See below for more details.

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UK Lockdown

Service Update

To ensure the safety of our staff and our country we are running our business with a highly reduced workforce.
We are therefore experiencing delays in processing returns and refunds. Please be patient during this period.
Our returns are being processed every day in the order that we we have received them.
Thank you for your patience

For changes to our returns policy during this time please see below.

Don't panic

Our updated returns policy

Updated: 10th July 2020

During the current outbreak we understand that a number of events are being cancelled. However, if your event is due to be re-scheduled please don't panic and send your items back. To help our customers we are introducing changes to our returns policy, these being:


Refunds & Exchanges
Please see below for refund and exchange eligibility for orders placed between specific dates:

1st Jan 2020 - 29th Feb 2020 - Will be eligible for a Credit note valid for 1 year.
1st Mar 2020 - 13th Jul 2020 - Will have until 12th Aug 2020 to return for a full refund. Orders returned after 12th Aug 2020 will be eligible for a Credit note.
After 13th Jul 2020 will be subject to standard refund policy of 30 days.
After 1st Jan 2020 are eligible for an exchange if returned within 90 days.

1 year credit note
For any order placed after 1st Jan 2020 and returned to us outside of the 30 day returns period we will create a credit note for the full value of your order which will be valid for a full year from the date of your return.

90 days exchanges
For any exchanges required we will increase our returns period to 90 days on all orders placed after 01/01/2020

  • 1 year credit note
  • 90 days exchanges

Business as usual

Delivery Updates

UK Deliveries
All of our UK deliveries are running as normal. However during this period we have reduced the Next Day delivery cut off time to 12pm.


International Deliveries
The majority of all international orders are still running as scheduled. We are only experiencing smaller delays in some countries, where localised lockdowns have been enforced.


CountryStatus
MaltaLong delays of up to 1 month with standard service - Please opt for express to guarantee fast delivery
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