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FREE DELIVERY TO THE UK
ON ORDERS OVER £80
30 DAYS RETURNS POLICY
DEDICATED PORTAL
NEXT DAY DELIVERY £5.95
ORDER BY 3PM (MON - FRI)
SHOP IN YOUR LOCAL CURRENCY
OVER 95 AVAILABLE
FREE RETURNS
TRACKED RETURNS TO THE UK
LOCAL PAYMENT METHODS
OVER 50 AVAILABLE
Shop the wedding collection at Roco Clothing

Our updated policy

COVID-19

As things slowly go back to normal we have updated our COVID-19 returns policy. Please see below for further details.

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Returns

Service Update

Due to the effects that COVID-19 has had on our business we are running our warehouse with a highly reduced workforce.
We are therefore experiencing delays in processing returns and refunds. Please be patient during this period.
Our returns are being processed every day in the order that we we have received them.
Thank you for your patience

For changes to our returns policy during this time please see below.

Our updated returns policy

Updated: 18th July 20201

Due to the latest update from the Government and the opening up of the UK, our extended returns policy will be coming to an end. We are aware that other countries may still be experiencing issues and to those customers we would politely ask you to please shop responsibly. We will now revert back to our previous 30 days returns policy for all orders placed from 19th July 2021. Orders placed before 19th July 2021 will be subject to our previous COVID returns policy as seen below.


Orders placed before 19/07/2021
Within 30 days
Will be eligible for a full refund or credit note. UK customers will also be eligible for an exchange.

30 - 90 days
Will be eligible for a credit note for the full value of your order, valid for 3 years from the date of your original purchase. UK customers will also be eligible for an exchange.

Older than 90 days
Orders older than 90 days will not be accepted and will not be eligible for a credit note or exchange.