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30 DAYS RETURNS POLICY
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TRACKED RETURNS TO THE UK
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COVID-19

To help our customers through these difficult times we are relaxing our returns policy and keeping you updated with delivery information. See below for more details.

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UK Lockdown

Service Update

To ensure the safety of our staff and our country we are running our business with a highly reduced workforce.
We are therefore experiencing delays in processing returns and refunds. Please be patient during this period.
Our returns are being processed every day in the order that we we have received them.
Thank you for your patience

For changes to our returns policy during this time please see below.

Don't panic

Our updated returns policy

Updated: 23rd September 2020

Due to the latest update from the Government and the reduction of Weddings to 15 people, we are aware that a large number of events will be cancelled or re-scheduled. In order to help our customers with these most recent changes we have updated our returns policy on credit notes. Credit notes will now be valid for 3 years. This gives our customers enough time to use the credit note for their re-scheduled event or an alternative event in the future. Please see below for refund and exchange eligibility for orders placed between specific dates:


Within 30 days
Will be eligible for a full refund or credit note. UK customers will also be eligible for an exchange.

30 - 90 days
Will be eligible for a credit note for the full value of your order, valid for 3 years from the date of your original purchase. UK customers will also be eligible for an exchange.

Over 90 days and after 01/01/2020
Will be eligible for a credit note for the full value of your items, valid for 3 years from the date of your original purchase.

Before 01/01/2020
We will not accept any returns placed before 01/01/2020

3 year credit note
For any order placed after 1st Jan 2020 and returned to us outside of the 30 day returns period we will create a credit note for the full value of your order which will be valid for 3 years from the date your original order was placed.

90 days exchanges (UK Customers Only)
For any exchanges required we will increase our returns period to 90 days. Please note: Exchanges are only valid for UK customers.

  • 1 year credit note
  • 90 days exchanges

Business as usual

Delivery Updates

UK Deliveries
All of our UK deliveries are running as normal. However during this period we have reduced the Next Day delivery cut off time to 12pm.


International Deliveries
The majority of all international orders are still running as scheduled. We are only experiencing smaller delays in some countries, where localised lockdowns have been enforced.


CountryStatus
MaltaLong delays of up to 1 month with standard service - Please opt for express to guarantee fast delivery
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