How do I know what size to order?
We have based all of our product sizing on the average heights, chest and waist size of children. Please check the size chart on each listing to see what measurements each size is applicable to before ordering.
What if I am between sizes?
We'd recommend sizing up, particularly if there's any growing room to account for. Trousers on most of our suits have an adjustable waistband, which helps with fit. If an item is slightly too large it can be tailored to fit. However, please bear in mind any alterations would result in an item being non-refundable.
What payment method are available?
For all customers we offer standard debit / credit card payments, Apple Pay, Google Pay, Shop Pay, PayPal and ClearPay (pay in 4 instalments).
We also offer a variety of different payment method applicable to different markets to ensure we have something to suit every need.
Why was I able to place an order for an out of stock item?
On the vary rate occasion orders can be placed for out of stock items. We understand that this is frustrating.
Due to the popularity of our items and being a multi-channel retailer sometimes our very last item is sold to two customers in very quick succession. In this circumstance we will contact you immediately to either arrange an alternative item or a refund.
If you have ordered more than one item, the rest of your order will be dispatched swiftly.
Do you have a shop?
No, we are an online retailer only - we have no shops and we cannot allow public access to our warehouse for health and safety reasons.
Faulty / missing or incorrect items
Please inspect your order upon delivery. Any missing, incorrect, faulty or transit-damaged items must be reported within 7 days of receiving your order to allow us to investigate with our warehouse and delivery partners. Claims reported after this time may not be accepted where we are unable to verify the issue. Please do not use any faulty or incorrect items after finding the fault as we will be unable to provide a refund or exchange. Please do not return an incorrect / faulty item before contacting customer service as your return may then be rejected.
Can I have a discount?
We currently offer free delivery to UK customers on all orders over £100.
We do often have sales and seasonal discounts; please sign up to our newsletter and follow us on social media for the latest updates.
How do I apply a discount code?
- Go to Your Cart (by clicking the shopping bag icon in the top right corner and selecting proceed to checkout).
- You wil see a box labelled "Discount code or gift code".
- Simply enter your code in this box and press Apply.
I forgot to use my discount code what can I do?
We are not able to manually add the discount once you have placed the order, however you can still use the discount on your next order, if the code is still valid
Can I mix and match items?
All of our suits are sold as full sets, therefore we are unable to mix and match sizes. You may however be given the option to change the colour of the Tie, Hanky and Waistcoat on some of our suits. All items that arrive in the suit bag must be returned together.
Has my order gone through?
If your order has gone through successfully you will receive a confirmation email to the email address you used when placing the order. If you have not received this email, please check your Junk, Spam or Trash folder.
Alternatively, you may have entered an incorrect email address. If this is the case and you contact us immediately we may have time to update your order before despatch to ensure your tracking emails go to the correct place. However we do aim to despatch quickly on week days so it may not be possible.
