At ROCO we are committed to protecting the privacy and security of our customers by complying with The General Data Protection Regulation 2018. We want our customers to be re-assured of their safety when shopping with us, and would like you to understand how we use your data to offer a better and more personalised service. We stand by the following statements:
We strive to keep your data secure and protected and although no company can guarantee 100% security, we do our upmost to be as secure as we possibly can. For further information on our policies and how we process your data please read the relevant sections below. If you have any further queries or are unsure of anything, please feel free to contact us using the details in the 'Contacting us' section.
When placing an order with us we collect and store the following details: Full name Address (shipping name & address if different from billing) Phone number Email address
Please note: We do not store any credit card or payment informaition. Your payment information is stored in the system of the payment method you checked out with. Our system simple stores the payment method selected and a unique trasaction ID so that we can locate the payment in the future.
Below is an explanation of why we store your data and what we do with it:
This includes things like your browser, operating system, screen resolution, IP address as well as any preferences you may have selected when previously visiting our site.
In order for our business to operate and for us to be able to provide you with the best service, we have to share data with certain categories of companies, these are:
Before sharing information with any other company we operate a procedure of due diligence in order to check that your information is being processed in-line with our policies and in compiance with The General Data Protection Regulation 2018. We will not form partnerships with business's that process data in an unsecure manner.
We do not keep records of your credit card / payment information. All financial transactions are processed directly into our payment providers systems which are highly secure and regulated.
We also provide aggregated data to marketing and analytics companies which is used for user profiling to provide more targeted content in the future. However we ensure that this data cannot identify you as an individual.
Under no circumstance does Roco Clothing Ltd. sell any of our customers personal data to any third party company.
At Roco Clothing Ltd. we have developed a retention policy for each category of data, this is based on the type of data, the use of this data and any legal requirements that may require us to keep this data for a specific amount of time.
You can be assured that we will not unnecessarily keep your data without purpose or without legal obligation. For example we may have to keep your data to support a legal claim. Alternatively we may remove your data sooner than anticipated if you have excercised your right to be forgotten (where it applies).
For marketing emails we have implemented a retention policy based on user interaction and customers with no interaction for a set amount of time will be automatically removed from our list and may have to opt back in to further communications.
Whether you have opted in during checkout, filled out a form on our website or even opted in when entering a competition, you will be added to our email marketing platform. From here you will be contacted on a regular basis about upcoming sales, events, new product ranges, new brands and any other relevant updates that we think maybe of interest to you. We will never send you marketing emails without your prior consent and we will always make it clear and give you the choice when opting in.
We will never send you an email asking for confidential information for example credit card details / national insurance number etc. If you receive an email that you suspect to be fraudulent, please report it to us immediately using the details in the "Contacting us" section below.
If you wish to stop receiving marketing messages from us you can do the following:
Please note that during the time of processing your request you may still receive some marketing emails. Removing you from our marketing emails will not stop our service communication emails such as order notifications, despatch emails, and any customer support emails necessary to process your order.
If you have opted in to our marketing mailing list or if you are signed in to your account, we may send you an abandoned cart or abandoned browse email. This email will show you a reminder of the items left in your cart or a reminder of the items you have browsed and shown interest in. We will be sending you these emails on the basis of Legitimate interest as these emails will help you to complete your shopping experience with us.
Roco Clothing operate on a network of online advertising utilising a number of technologies and services which consist of a mixture of tracking codes, cookies and pixels. Examples of these can be Googles re-targeting service and Facebook's Custom Audience service.
The adverts displayed to you will be based on your previous use of Roco Clothing (https://www.rococlothing.co.uk ). For example, we may show you products that you have recently viewed, or even products that are similar to product you have viewed.
We may advertise to you through social media platforms based on the public information available from each platform. Within each social media platforms you will have the ability to edit your privacy settings in order to select the level of information you would like to make available to companies.
If you like our page or follow us on a particular platform you will see updates from our page including marketing updates related to products, sales and events. To opt out of these updates you can either unlike / unfollow our page or depending on the social network you may be able to block certain types or content.
We will endevour to only interact with you through social media in compliance with each platforms rules and will not extract any personally identifiable data from a platform unless it is to contact you directly.
The cookies that we use fall into the following categories:
Essential Cookies: These cookies are essential to the functionality of our site and if they are turned off or blocked you may not be able to perform the basic functionality such as checking out or adding an item to the cart.
Analytical / Marketing cookies: These cookies collect usage data from the Site which we aggregate and report on to give us insight into how our customers are using the Site. This allows us to optimise the Site, improve the performance and usability and offer our customers more personalised content as well as help us to identify and fix any bugs within the Site.
Preference Cookies: These cookies help to remember any preferences you may have selected whilst on the site to make things smoother on your return. This could include, currency, location or even the number of products you prefer to see on a category page.
Below is a comprehensive list of the cookies / services that are essential to the functionality of our website.
Below is a list of the services that we use which will require a cookie. If we add extra services in the future we will always keep this list up to date
You can block cookies by changing the setting of your browser, which allows you to refuse all or some cookies. Note: if you block all cookies, which includes essential cookies, your access to all or parts of our website, together with some services of our site, may be restricted. For more information about blocking cookies you can visit these websites: www.aboutcookies.org or www.allaboutcookies.org.
Under the European General Data Protection Regulation you have a number of rights in regards to the way your personal information is processed:
If you would like to exercise any of the above rights or need further information please contact us using the information below.
You can contact us by emailing firstname.lastname@example.org or by writing to us at:
Roco Clothing Limited Unit 7 Maple Industrial Estate Bennett Street Manchester M12 5AQ UK
Please note that it may take time to receive your letter or to investigate your email. During this time any incorrect information or and marketing material we are still sending you may still occur.
Last updated: 1st July 2019